You can return or exchange your product up to 14 calendar days after receiving your original order. The product must be sent back in its original condition, original packaging including all accessories. The shipping fees are non-refundable and the product should be sent via a traceable carrier and LIP will not be held responsible for delayed or lost packages.

All products must be sent back with the return form duly filled and attached to the address mentioned on the form with a tracking number. Any returned products that do not comply with the above may be denied at the discretion of LIP Label.

All goods will be inspected by our team and the return shall be processed within 30 working days. Our customer services team will contact you once the process is complete. It may take up to 10 working days for the funds to be credited into your bank account in case of a refund, depending on your bank or card issuer.

For assistance, please contact our support team at